Terms of sale

  1. General Terms and Conditions

1.1. The terms and conditions of sale apply to the rights and obligations arising from the purchase and sale of goods between the customers of the nordichand.ee online store (hereinafter the Customer) and Nordichand OÜ.

1.2. Nordichand.ee kasutajaks registreerimisel või kaupade ostmisel kohalduvad käesoleva  Eesti Vabariigi õigusaktidest tulenevad õigused ja kohustused ning käesoleva lepingu tingimused

1.3. Nordichand.ee jätab endale õiguse teha veebilehel muudatusi müügitingimustes ja müügihindades.

  1. Entry into force of the Purchase and Sale Agreement

2.1. Nordichand.ee müüb ja Klient ostab veebipoes pakutavaid tooteid.

2.2. The purchase and sales agreement between the customer and nordichand.ee shall come into effect from the date of payment of the goods to the current account of Nordichand OÜ.

2.3. Nordichand.ee  veebipoes tellimuse vormistamisel ja kauba eest tasumisel  kinnitab Klient, et ta on tutvunud müügitingimustega ja on nendega nõus.

  1. Prices

3.1. Nordichand.ee veebipoes olevad hinnad on eurodes ja sisaldavad käibemaksu.

3.2. Nordichand.ee jätab endale õiguse kaupade hindasid muuta. Kui Klient edastas oma tellimuse enne hinnamuudatuste jõustumist, siis tema jaoks kehtib hind, mis oli märgitud ostukorvis tellimuse vormistamise hetkel.

  1. Payment for the goods

4.1. Customers pay the order confirmation / prepayment invoice for the goods by bank transfer to Nordichand OÜ's current account with Swedbank or LHV. 100% of the amount of the prepayment must be paid.

  1. Delivery terms

5.1. After entry into force of the Purchase and Sale Agreement and payment for the Goods, Nordichand OÜ will send the goods in stock to the Customer with the parcel service or courier to the address indicated on the Customer's order within 7 days.

5.2. Goods not in stock at Nordichand OÜ will be delivered to the address provided by the customer within 2 (two) months.

5.3. Nordichand.ee on kohustatud Klienti esimesel võimalusel teavitama tarnetingimuste või -tähtaja muutustest.

5.4. Nordichand.ee ei vastuta toodete kohale toimetamise viivituse ja tekkinud arusaamatuste eest juhul, kui viivitus või arusaamatus on tingitud Kliendi poolt tellimuse vormistamisel esitatud andmete ebatäpsusest.

5.5. The customer has the right to demand the replacement of the goods damaged during the transportation or the adjustment of the price. Product packaging is not considered a damaged product.

5.6. If the cost of the Goods exceeds 50 € (excluding VAT), the transport within the Republic of Estonia is free of charge.

5.7. Nordichand.ee ei vastuta ja ei ole kohustatud Kliendile korvama kaudseid (saamata jäänud tulu, leppetrahvid vms.) ja kolmandatele isikutele tekitatud kahjusid, mis on tingitud  tarnetingimuste ja/või -tähtaja muutustest, toote vigadest ja/või sobimatusest , transpordikahjustustest, asendamisvõimaluse puudumisest  või tarnevõimaluse lõppemisest.

  1. Return policy

6.1. Pursuant to § 56 (1) of the LPA, the Client has the right to withdraw from the contract within 14 days after the receipt of the goods, upon receipt of several parts of the same type of goods, upon receipt of the first part.

6.2. Pursuant to § 53 (4) of the LPA, § 56 of the LSA does not apply to goods that have been manufactured taking into account the special needs of the Customer and which have been prepared in accordance with the conditions provided by the Client.

6.3. Returned goods must be unused, undamaged and in their original packaging.

6.4. The cost of returning the goods shall be borne by the customer (max. 10 €, § 194 (4) of the LPA), unless the reason for the return is non-compliance with the order or delivery.

6.5. To return the goods, you must submit an application to return the goods by e-mail to info@nordichand.ee within 14 days of receiving the goods. The refund application must contain the following information: Customer's name, order number, product name and reason for return.

6.6. If the Customer withdraws from the Agreement, the Client shall be refunded the cost of the Goods not later than within 30 days of receipt of the notice of withdrawal. The goods must be returned to the warehouse of Nordichand OÜ at Viljandimaa, Viljandi Parish, Tobraselja Village, Lembitu 71068

6.7. The Client shall return the Goods immediately, but not later than within 5 days after the withdrawal application is sent.

  1. Claims Procedure

7.1. According to the Law of Obligations Act, the Client has the right to submit claims for non-compliance with the contractual terms and conditions of the product occurring within two years from the date of receipt of the goods, in the case of a defect occurring during the first six months, it is presumed to have existed at the time of purchase and the seller must identify the nature of the defect.

7.2. In the event of a product defect, the Customer undertakes to inform nordichand.ee about the e-mail address info@nordichand.ee and to provide the following information: Customer's name, order number, product name and lack of product. The relevant statement must be sent immediately, but not later than within two weeks after the defect has been detected.

7.3. Nordichand.ee ei vastuta Kliendi süül või hoolimatusel tekkinud toote kahjustamise eest , defektide eest, mis on tekkinud toote mittesihipärase kasutamise tagajärjel , toote loomuliku füüsilise kulumise eest tavapärase kasutamise korral

  1. Responsibility and Force Majeure

8.1. Nordichand.ee vastutab Kliendi ees ja Klient vastutab nordichand.ee ees teisele poolele käesolevate tingimuste rikkumisega tekitatud kahju eest  Eesti Vabariigis kehtivates õigusaktides sätestatud juhtudel ja korras.

8.2. Nordichand.ee ei vastuta Kliendile tekitatud kahjude eest või toote kohale toimetamise viibimise eest juhul, kui kahju või toote kohale toomise viibimine on tingitud asjaolust, mida Nordichand OÜ ei saanud mõjutada ette näha.

  1. Privacy

9.1. Nordichand.ee veebilehe kasutamisega annab Klient selge ja teadliku nõusoleku nordichand.ee-le enda isikuandmete töötlemiseks.

9.2. Nordichand.ee kasutab Kliendi esitatud informatsiooni ainult Kliendi ostutellimuse täitmiseks ja ei avalda neid kolmandatele osapooltele.

9.3. Nordichand.ee-l on õigus kasutada Kliendi isikuandmeid uudiskirja ja reklaamisõnumite edastamiseks.

  1. Other conditions

10.1. All nordichand.ee photos and texts are protected by the Copyright Act.

10.2. Disagreements and disputes arising from the fulfillment of these conditions shall be resolved by the parties in particular through negotiations. If disputes arising from the Agreement cannot be resolved by negotiation, the parties have the right to apply to the courts.